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Urgent! Highly Skilled Application Support Expert Career Opportunity with beBeeSkill in Singapore

Highly Skilled Application Support Expert



Job description

Production Support Analyst

The Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure quality delivery of service to end-users.

This includes daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams.

  • Perform in-depth analysis of production problems, identify root causes and recommend solutions to resolve application malfunctions and prevent recurrence.

  • Ensure all incidents are progressed efficiently and effectively to meet application service levels.

  • Help identify, coordinate, and implement initiatives/projects that promote efficiency and optimization of daily processes.

  • Proactively identify opportunities to improve system efficiency and/or availability.

Requirements:

  • 8+ years Mainframe experience.

  • 5+ years hands-on experience in CARDLINK.

  • Domain knowledge in cards and payments.

  • Expert COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve knowledge.

  • Expert Mainframe tool knowledge including Endevor, File-Aid, Control-M.

  • Prior application or production support experience beneficial.


Required Skill Profession

Other General



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