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1 Year Team Lead (Call Centre) - Up to $4.3K #NJN Job Opening In Singapore, Singapore – Now Hiring RECRUIT EXPRESS PTE LTD


Job description

Greenwich (transport at Kovan, Serangoon, AMK, Woodlands, Tampines)
Working hours: 830am to 6pm / 230pm to 1130pm ($9 shift allowance) – 2nd shift only 4-5 days per month
1 Year Contract
Responsibilities
Conduct monthly auditing on team’s calls in accordance to guidelines and SLA
Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
Escalate the issues, needs and insights to Management when necessary
Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
Conduct systems, hardware, hotlines and recording testing
Conduct monthly staff performance coaching and mentoring
Manage staffing and leave matters
Ensure service outcome and KPIs are met
Provide shifts updates on service level, draw insights by periodically reviewing past calls
Requirements
At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.


Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.


Familiarity with government services and procedures is highly advantageous.


Jessica Nguyen Huynh Thanh Truc
CEI Reg.

No. R
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Are You Looking for 1 Year Team Lead (Call Centre) Up to $4.3K #NJN Job?

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