Ubi OR Town TBA
Up to $4000
1 Year contract
Responsibilities
Build and execute learning strategies and training program
Evaluate individual (new and existing), organization and program training and development needs
Translate requirements into training program (classroom or online) through variety learning methods
Implement various learning methods (e.g., OJT, e-learning, simulation etc) during training program to achieve knowledge retention
Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
Report training progress
Assist to capture new processes and information into the knowledge portal
Maintain the content in the knowledge portal up-to-date by liaising with various stakeholders
Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
We regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr