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12 Months Contract Complaint Management Analyst Job Opening In Singapore, Singapore – Now Hiring Elitez Pte Ltd


Job description

Job Summary:

The ideal candidate will be responsible for managing customer feedback and complaints received from various high-level sources, including the CEO, Chairman, Senior Management, Monetary Authority of Singapore (MAS), Financial Industry Disputes Resolution Centre (FIDReC), Members of Parliament (MPs), and the Association of Banks in Singapore (ABS).

This role requires a strong customer-centric mindset and the ability to navigate complex and sensitive situations independently.

Key Responsibilities:

  • Complaint Management: Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.

Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.

  • Customer Engagement: Engage with customers through various channels (phone, face-to-face, email) to gather information, understand concerns, and provide solutions.

Maintain a professional and empathetic demeanour while handling difficult situations.

  • Analysis and Reporting: Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.

  • Collaboration: Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.

Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.

  • Continuous Improvement: Contribute to the development of policies and procedures aimed at improving the complaints handling process.

Qualifications:

  • Minimum of 3 years of experience in customer service, complaints handling, or a related field, preferably within the banking or financial services industry.

  • Strong investigative skills with the ability to analyze complex issues and develop effective solutions.

  • Excellent communication and interpersonal skills, with a proven ability to handle difficult conversations and maintain professionalism under pressure.

  • Strong customer-centric mindset with a passion for delivering exceptional service.

  • Proficiency in report writing and data analysis.

  • Familiarity with relevant regulations and industry standards related to banking and financial services is a plus.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified.

All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R

Required Skill Profession

Other General


  • Job Details

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Unlock Your 12 Months Potential: Insight & Career Growth Guide


Real-time 12 Months Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for 12 Months in Singapore, Singapore, highlighting market share and opportunities for professionals in 12 Months roles.

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Are You Looking for 12 Months Contract Complaint Management Analyst Job?

Great news! is currently hiring and seeking a 12 Months Contract Complaint Management Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Elitez Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for 12 Months Contract Complaint Management Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for 12 Months Contract Complaint Management Analyst?

Key qualifications for 12 Months Contract Complaint Management Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for 12 Months Contract Complaint Management Analyst?

To improve your chances of getting hired for 12 Months Contract Complaint Management Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for 12 Months Contract Complaint Management Analyst Job Success

Elitez Pte Ltd interview tips for 12 Months Contract Complaint Management Analyst

Here are some tips to help you prepare for and ace your 12 Months Contract Complaint Management Analyst job interview:

Before the Interview:

Research: Learn about the Elitez Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your 12 Months Contract Complaint Management Analyst interview at Elitez Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Elitez Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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