192 - 002 IT Infrastructure Engineer

Responsibilities:

The scope of the IT Infrastructure Engineer (QA System) shall include the following.

• Technical support services for DevSecOps/Integrated Application Lifecycle Management (iALM) system
• Monitor and maintain iALM applications and its infrastructure in production and non-production environment
• Troubleshoot and resolve iALM incidents raised by users as per SLA
• Create DevSecOps workflows based on the ALM workflows
• Set up new user's accounts and profiles
• Liaises with the iALM product IT support when necessary
• Ensure integration and connectivity of iALM with other systems
• Provide training for users on updated iALM workflows, features and recommend best practices
• Support users to publish documents and create templates
• Migrate from iALM applications to the recommended tools
• Recommend optimal processes and workflows customized to achieve better system performance

• Review and update user guide on new application features and its usage

• Report weekly status on issues status and system resources utilization.
  
  

Qualifications & Requirements:

• Tertiary qualification in Information Technology or Engineering
• Technical skills in scripting for iALM applications, GitLab, Jira, Confluence and other DevSecOps tools
• Understanding of Software Development Lifecycle (SDLC)/QA processes
• 2 years' experience of maintaining DevSecOps system/ALM application such as Microfocus/OpenText solutions will be added advantage
• Good analytical and problem-solving skills
• Worked in user-centric environment with focus on quality delivery
• Ability to work with minimal supervision under tight schedules
• Able to work well both independently and in a team
• Good written and verbal communication skills and
• Good communication skills