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Urgent! 1st Line Support Engineer Job Opening In Singapore, Singapore – Now Hiring Darktrace Ltd
###1st Line Support Engineer page is loaded## 1st Line Support Engineerlocations: Singapore Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.
Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.
Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed.
Darktrace’s platform and services are supported by over 2,400 employees around the world.
To learn more, visit .**Job Description:**As a 1st Line Support Engineer, you will provide first line support for global offices, ensuring efficient and friendly service delivery.
Your responsibilities will include resolving technical issues, managing IT assets, and collaborating with teams across the globe.
This role demands strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team.
You will also be responsible for maintaining high standards of customer satisfaction and contributing to the continuous improvement of IT support processes.
Key Duties & Responsibilities* Provide first line support for global offices via the ticketing system, telephone, email, and remote support.* Collaborate with other teams to ensure world-class support and service delivery.* Resolve technical issues and ensure troubleshooting is done for recurring problems.* Install, modify, configure, troubleshoot, and update computer and mobile phone hardware and software, including OS, independently.Ensure Service Level Agreements (SLAs) are met and provide proactive updates to end users on the status of their requests.
Handle shipping requests, including organizing hardware shipping for new hires and liaising with ex-staff to ensure the return of company assets.
Maintain an inventory of company IT assets, track stock levels, and order hardware for storage.
Assist with new hire onboardings and ensure new staff are comfortable with their tools and equipment.
Manage the administration of Active Directory / Microsoft Exchange.
Research and create technical procedures and training manuals, and train computer users.As this is an internal 1st line role, expectations would be to work a minimum of 3 days a week in the Singapore office onsite.
Qualifications & Experience* 1-2 years of relevant working experience in 1st Line Support.* Strong attention to detail and excellent oral and written communication skills for interacting with users across various organization levels.* Ability to problem solve and resolve issues in unfamiliar environments.* Strong organizational skills and the ability to work both independently and as part of a team.* CompTIA A+, CCNA, or any Microsoft professional certification is highly preferred but not a must.* Familiarity with MacOS and Windows devices.
Have a solid understanding of ITIL process.
Experience with Intune and Active Directory is essential.
Having experience with JAMF is a plus.* Understanding of basic security principles and the importance of handling user data responsibly.* Basic knowledge of project management fundamentals and IT operations.* Ability to demonstrate initiative and a proactive approach to problem-solving.* Responsible for personal development and contributing to the knowledge base.
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Unlock Your 1st Line Potential: Insight & Career Growth Guide
Real-time 1st Line Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for 1st Line in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 138 jobs in Singapore and 136 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in 1st Line roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Darktrace Ltd is currently hiring and seeking a 1st Line Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: 1st Line Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Darktrace Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a 1st Line Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for 1st Line Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for 1st Line Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your 1st Line Support Engineer interview at Darktrace Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Darktrace Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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