6 Months Admin Support (West Area) #EEF

1.

User Support and Issue Management

• Serve as the first point of contact for research system users.
  
  
• Monitor the service portal, triage queries, and provide first-level functional support.
  
  
• Troubleshoot user issues and elevate technical problems to the IT department or external vendors.
  
  
• Track progress of reported issues and ensure timely resolution or interim workarounds.
  
  

2.

Training and Documentation

• Maintain and update system‑related user guides, FAQs, and training resources.
  
  
• Assist in preparing and delivering system training sessions and user engagement events.
  
  
• Update internal documentation to reflect new features or procedural changes.
  
  

3.

System Maintenance and Change Management

• Support the testing of system fixes and approved changes before deployment.
  
  
• Coordinate regular system functionality checks and maintenance routines.
  
  
• Participate in system meetings, document decisions and action items, and follow up with relevant stakeholders.
  
  
• Assist in preparing for and supporting audits related to system and process compliance.
  
  

4.

Cross‑functional Collaboration and Continuous Improvement

• Work closely with IT and administrative departments to align system performance with user needs.
  
  
• Identify process inefficiencies and recommend enhancements.
  
  
• Participate in projects aimed at improving research system usability and functionality.
  
  

5.

Grant Management and Research Office Support

• Gain hands‑on exposure to the full lifecycle of grant management to build functional understanding of research workflows.
  
  
• Support other administrative and operational tasks related to research support, ensuring cohesive service delivery across the office.