Responsibilities
Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
Call verification to update client details, form amendments and reset password for accounts etc.
Other ad-hoc admin and follow-up tasks assigned
Attend to walk-in customer at our customer service centre
Work closely with various departments and other CS team members
Contact:
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
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