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6 Months to 1 year contract call centre officer Job Opening In Central Singapore Community Development Council – Now Hiring RECRUIT EXPRESS PTE LTD


Job description

  • Working Days: Monday to Sunday, including Public Holidays
  • Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
  • Work Week: 5 days per week

Responsibilities

  • Handle customer interactions via phone and/ or emails within stipulated timeframe.

  • To cross-sell the bank products and services when appropriate.

  • Actively perform channel migration to automated channels.

  • Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.

  • Provide continuous feedback on workflow and productivity improvements.

  • Resolve customers' feedback/ issues within guidelines.

  • Conscientious logging of customers' feedback via GIFT & service requests and enquiries via CRUISE.

  • Ensure diligent tracking of open service requests and ensure adherence to SLA.

  • Contribute to the Contact Centre in achieving its service targets.

  • Ensure all requests or investigations are completed appropriately.

  • Ensure follow up and fulfill promises made to our customers.

  • Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.

  • Ensure compliance to waiver empowerment guidelines and zero operational loss.

Requirements:

  • Min O levels and above with 2-3 years of call centre experience

For interested candidates, please send your updated resume:

Email:

Telegram: @Angie_TL

Whatsapp:

Angela Teh Ling Wei

(CEI No.R

Recruit Express Pte Ltd

EA License No. 99C4599

Required Skill Profession

Other General


  • Job Details

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Unlock Your 6 Months Potential: Insight & Career Growth Guide


Real-time 6 Months Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for 6 Months in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in 6 Months roles.

2482 Jobs in Singapore
2482
2299 Jobs in Central Singapore Community Development Council
2299
Download 6 Months Jobs Trends in Central Singapore Community Development Council and Singapore

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