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Account Coordinator Job Opening In Singapore, Singapore – Now Hiring HireRight


Job description

Overview

The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients.

The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight.

The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.

Responsibilities

  • Ensure a prompt and accurate response to client-specific issues, including:
  • Monitor all inbound CS inquiries (domestic and international, where applicable)
  • Monitor every issue submitted to Product/Development and ensure committed resolution timelines are delivered
  • Monitor invoice-related changes or issues
  • Monitor of domestic and International searches and expedite background screening report delays
  • Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines
  • Ensure additional information/documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information
  • Serve as a liaison between HireRight and customer on problems or issues that arise
  • Monitor product performance via capturing data on reported issues
  • Report data trends proactively to AM and Operations personnel
  • Develop/maintain long-term business partnerships with clients
  • Travel may be required (5%) to attend periodic business reviews, as needed
  • Other duties, as assigned
  • Qualifications

    Experience required:

  • 3-5 years Client / Customer Service
  • 3 Years in Background Screening (Preferably)
  • Understands Fair Credit Reporting Act (FCRA)
  • Project Planning preferred
  • Account Specialist skills plus:
  • Delegation and the ability to influence others
  • Generate Reports via Excel, via Business Objects if considered a plus
  • Professional Presence; Ability to work with people in multiple roles in a firm
  • Intermediate skills with Microsoft PowerPoint preferred
  • Experience with Microsoft Project a plus
  • Knowledge & Skill

  • Entry level for more complex support and administrative functions.
  • Applies generally straightforward methods or procedures.
  • Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
  • Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
  • May require specialized skills in administrative or technical fields
  • Attention to detail and problem-solving capabilities
  • What do we offer

    *All resumes are held in confidence.

    Only candidates whose profiles closely match requirements will be contacted during this search.

    HireRight, LLC is an Equal Opportunity Employer
    Minorities / Females / Veterans / Disabilities

    HireRight does not accept unsolicited resumes through or from search firms or staffing agencies.

    All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Account Coordinator Potential: Insight & Career Growth Guide


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    9018 Jobs in Singapore
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    Are You Looking for Account Coordinator Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HireRight adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Account Coordinator Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Account Coordinator?

    Key qualifications for Account Coordinator typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Account Coordinator Job Success

    HireRight interview tips for Account Coordinator

    Here are some tips to help you prepare for and ace your Account Coordinator job interview:

    Before the Interview:

    Research: Learn about the HireRight's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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