Job Description:
About Happy Marketer
Happy Marketer, a Merkle Company, is an award-winning, data-driven digital consulting firm that has been around for 12 years and helps brands maximize their digital marketing investments across the entire customer journey right from awareness to conversion to loyalty.
Within the digital realm, our areas of expertise span across digital transformation strategy, programmatic advertising, content marketing, search engine optimisation, social media marketing, user experience & interface, marketing automation & loyalty, analytics & cloud, and digital command centers.
We were acquired in early 2019 by Merkle, the world’s largest Analytics, Performance, and CRM digital agency.
Merkle was acquired by Dentsu (previously Dentsu Aegis Network) in 2016, and as such, Happy Marketer is a part of Dentsu.
Across APAC, we have advised and helped brands across industries such as banking, insurance, telecommunications, technology, government, travel & hospitality, airlines, education, food & beverage, retail, luxury.
We are the only digital firm in the region with Google Partnerships across Analytics, Google Ads, Programmatic Media, Cloud & Training and likewise, we are certified partners of Adobe, Salesforce, Oracle, Marketo, and Hubspot.
As certified, experienced, digital practitioners, Happy Marketer strives to partner with our clients to help advise, train and implement impactful digital solutions that solve real business problems to help them grow profitably.
Happy Marketer was recently identified to be the only Google Partner across Asia to be certified across Google Ads, Google Programmatic Media, Google Marketing Platform (Google Analytics, Firebase, etc) and Google Cloud.
Responsibilities
Build effective client relationships and acts as day-to-day client partner; working with them to achieve their marketing objectives and works to nurture and grow the relationshipOwns projects from initial scoping and brief through to execution with support from the senior account teamIs a committed, responsible and confident leader of projects, who can work both independently and as part of the wider teamHas an overall understanding of digital marketing and is able to grasp how each facet of marketing drives business impactBrief delivery teams and third parties to ensure all parties are fully equipped with the required information and expectations are fully metHelp client and internal stakeholder prioritise projects based on context Manage and streamline process with client and internal teams for more effective account managementHelps to manage client finance process (PO filing, invoicing, remittances) and supplier finance tasksManages resource usage and suggests opportunities to improve margin, resulting in accurate and timely billingsAttends weekly client meetings and actions client requests and briefs in a timely mannerOwns day-to-day client communication, including contact reports.Always provides the standard of service to the client that meets and exceeds client expectationsExperience / Knowledge Required
Excellent interpersonal and presentation skills and the ability to confidently communicate with clientsChampions a problem solving mindset and be solutions-orientedHighly enthusiastic, self-motivated, meticulous and detail orientatedA confident and safe-pair of hands for both the agency and clientsStrong time management skills with an ability to prioritiseUp-to-date on relevant marketing trends and innovationsWorks well individually and as a team playerExperience of working on a fast-paced account across multiple projects and managing multiple stakeholdersDetail-oriented individualStrong oral/written communication and negotiating skills3-5 years of working experience preferably within a B2B agency and/or technology company