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Account Executive Job Opening In Singapore, Singapore – Now Hiring RELX


Job description

About the Role


 

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory.

Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, ensuring partner/customers are on the supported version of the solution and spotting up-sell and cross-sell opportunities to refer to the regional sales representative.

Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue.

Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
 

Responsibilities
 

  • Delivering exceptional relationship management and client support
  • Nurturing the assigned book of business and identify growth opportunities where applicable
  • Meeting assigned targets for renewals and incremental revenue
  • Identifying client training requirements and maintaining accurate records of training delivered
  • Ensure Partner/customer are using the latest or supported version of the solutions used
  • Providing quarterly updates to reporting manager
  • Updating all opportunities in CRM timely
  • Ensuring that partners/customers are effectively on boarded within the stated SLA

  • Requirements

  • At least 3 years of experience in B2B or Enterprise solutions sales
  • Have ability to manage a book of partners; partner life cycle management
  • Have excellent communication and interpersonal skills to effectively engage with customers
  • Be proactive and empathetic in addressing customer concerns and resolving issues
  • Possess excellent analytical and problem-solving abilities to identify trends and opportunities
  • Be adaptable and able to collaborate effectively with cross-functional teams
  • Be results-driven with a focus on delivering exceptional partner and/or customer satisfaction and driving revenue growth
  • Be detail-oriented and capable of managing multiple tasks and priorities effectively
  • Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
  • Required Skill Profession

    Sales Representatives, Services


    • Job Details

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    Are You Looking for Account Executive Job?

    Great news! is currently hiring and seeking a Account Executive to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RELX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

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