Coordinate RFQ/tender processes and execute elements of the regional business plan.
Build and deepen client relationships; map decision-making structures to align internal resources.
Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.
Update Vision CRM with meeting notes, action items, feedback, and performance summaries.
Monitor account KPIs and yields; draft and deliver concise account development reports.
Operations Management
Support implementation of new services with origin/destination teams; escalate execution gaps.
Serve as liaison between clients, carriers, and global offices to resolve shipment issues.
Maintain performance dashboards; track critical milestones and immediately flag exceptions.
Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies.
SKILLS & ABILITIES
Exceptional communication skills, with the ability to build rapport and trust across diverse cultures and time zones.
Strong analytical mindset; comfortable developing dashboards and interpreting operational data.
Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.
Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.
Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.
Continuous improvement focus; always seeking ways to enhance processes, technology adoption, and team performance.
EDUCATION & DIRECT WORK EXPERIENCE
Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field.
3+ years of experience in logistics operations, client success, or account management, preferably in a freight-forwarding environment.
Familiarity with shipment tracking systems, carrier management, and international trade documentation.
Proficiency in data reporting tools (Excel, BI platforms) and CRM software.
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