Responsibilities:
Contact customers to remind and collect overdue payments.
Maintain accurate records of all communications and payment agreements.
Negotiate repayment plans according to company policy.
Report collection progress and issues to the finance or credit control department.
Handle customer inquiries in a professional and respectful manner.
Make outbound calls to customers to remind and collect overdue payments.
Record call details, customer responses, and payment commitments accurately.
Work closely with the finance or credit control team to update payment status.
Requirements:
Minimum O Level or equivalent qualification.
Good communication and negotiation skills.
Able to work independently and handle pressure.
Prior experience in debt collection or customer service is an advantage.