Job Description
The successful candidate will be a member of the Finance division’s Credit Card Billing Operation Unit whose role is to ensure that SIA’s worldwide direct sales paid by credit cards and other eCommerce payment methods are billed and monies due to SIA duly settled by the card acquirers and reconciled to Accounts Receivable.
He/she would also be involved in backroom processes that impact on customer-servicing e.g. ensuring that funds for unused tickets are credited to cardholders, and billing/refund dispute are resolved fairly and promptly through card acquirers to minimise financial losses and maintain SIA’s good customer service.
Over and above these operational duties, the incumbent may be called upon to participate in systems automation work such as user acceptance testing and assisting the Executive in implementation and resolving teething issues if applicable.
Key Responsibilities
Ensure timely, accurate and complete processing of all credit card billings and refunds for tickets and other accountable documents.
Perform the reconciliation for the card brand(s) assigned
Handling of billing/refund queries and chargeback disputes
Provide team support by covering for colleagues on specific functions when latter is away from office
Any ad hoc work assigned by Executive or Department Head.
Requirements