Job Description & Requirements
- Building relationships : Developing long-term relationships with clients and connecting with key stakeholders
- Managing accounts : Ensuring accounts are within budget and meet client needs
- Communicating with clients : Handling customer inquiries and requests, addressing concerns, and resolving conflicts
- Collaborating with internal teams : Working with other departments to ensure client needs are met
- Generating reports : Creating progress reports for clients and senior leaders
- Identifying opportunities : Identifying opportunities for upselling, cross-selling, and renewals
- Monitoring budgets : Monitoring client budgets and explaining costs or expenditures
- Following up with clients : Ensuring clients are satisfied with the company's products or services
- Contributing to sales strategies : Assessing product results, monitoring competitive products, and analyzing customer reactions