Roles and Responsibilities:
- Follow up with customers to collect outstanding payments and resolve payment disputes
- Issue reminder letters to delinquent accounts and recommend appropriate actions for handling overdue accounts
- Conduct research to resolve account discrepancies, investigating issues related to invoices, payments or account balances.
- Address to customers' enquiries related to billing and collection
- Collaborate with other departments to efficiently resolve billing discrepancies and address customer complaints.
- Achieve performance targets set by the Management
- Maintaining accurate account records, monitoring payment statuses and ensuring proper billing.
- Ensure compliance with the accounting standards, legal requirements and internal controls
- Assist in generating reports and handle any other assignments directed by the supervisor.
Requirements
- Diploma or above in accounting profession
- Relevant experience in accounts receivable or Credit Control are preferred
- Proficient in MS Office, in particularly MS Excel
- Good interpersonal and communication skills
- Team player who can also work independently
- Meticulous and possesses a sense of urgency
- Able to work under pressure
Desired Skills and Experience
Microsoft Excel, Interpersonal Skills, Accounting, Communication Skills, Team Player, Customer Service, Able to work independently