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Urgent! Admin Executive Job Opening In Kallang Way Industrial Estate – Now Hiring Firstcom Academy Pte. Ltd.



Job description

Position Overview:

As an Admin handling Quality Assurance, you will play a crucial role in maintaining the integrity and quality of our sales processes.

Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services.

This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

  • Working Location: 158 Kallang Way, #03-05 (Singapore,
  • Working Hours: Monday - Friday (9:00am - 6:00pm)
  • Salary Range: $3, $4,200.00

  • Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Job Responsibilities:

  • Conduct outbound calls to customers & existing following sales transactions.

  • Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.

  • Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.

  • Accurately document customer interactions and verification outcomes.

  • Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.

  • Provide clear and concise information to customers regarding their purchase and any prerequisites required.

  • Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.

  • Support enquiries from internal and external stakeholders.

  • Ensure compliance with company policies and procedures during the verification process.

  • Participate in quality assurance initiatives to improve the verification process and customer experience.

  • Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.

  • Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements:

  • Candidate must possess at least O Level or equivalent.

  • Minimum one year of experience in customer service, telemarketing or related role.

  • Good communication and interpersonal skills with excellent command of written and spoken language
  • Proficient with MS Office


Required Skill Profession

Other General



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    Unlock Your Admin Executive Potential: Insight & Career Growth Guide


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  • The Work Culture

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    Firstcom Academy Pte. Ltd. interview tips for Admin Executive

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