Key Responsibilities:
Customer Order Management
- Process daily customer orders from WhatsApp, email and e-commerce
- Key orders into system accurately and promptly
- Follow up on payment status and verify receipts
Delivery & Shipment Arrangement
- Arrange daily delivery schedules with drivers
- Coordinate logistics for online orders, supermarkets, and food service clients
- Work with operations team to ensure timely delivery and stock availability
Customer Service & Support
- Handle customer inquiries and feedback (online and offline)
- Coordinate replacements or refunds with internal teams if needed
- Maintain good communication and service recovery when required
Office Admin & Documentation
- Assist in internal office duties (e.g., scanning, printing, filing, renewal documents)
- Prepare and file invoices, DOs, and other admin records
- Support in renewal of company certificates (e.g., Halal, FSSC, BizFile, etc.)
Supermarket Support
- Update listing forms, track delivery sheets, and ensure correct pricing/documents
- Liaise with sales team for delivery confirmation and in-store support if needed
Ad Hoc Support
- Support sales and marketing teams with forms, paperwork, and event logistics
- Assist in small internal tasks when required
Requirements:
- At least 1 year of relevant admin experience (preferably in F&B, FMCG, or logistics)
- Good command of written and spoken English
- Detail-oriented and well-organized
- Proficient in Microsoft Office (especially Excel)
- Able to multitask and work in a fast-paced environment
- Based in Singapore