Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:
- Schedule classes throughout the year for each product type under their purview.
- Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.
- Track and monitor enrolment rates.
- Respond, monitor and follow up on un-planned scheduling requests.
- Monitor and report on utilisation rate, cancellations and sufficiency of capacity.
- Work with stakeholders to inform learners on class postponement or cancellations.
Ensure administrative activities are completed timely:
- Course code creation in the system.
- Processing of payment to Trainers (honorarium) and Partnership Fees.
- Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.
- Submit any reports (as required)
Perform data-driven analysis to support stakeholders in optimise resources:
- Classify courses based on slow/fast movers, and evergreen demand.
- Analyse trends to determine sufficiency of resources/capacity.
- Analyse trends to determine and optimise utilisation by time periods and venues.
- Perform cost-benefit analysis to prioritise resource allocations.
- Perform forecasting to ensure schedules closely matches market demand.
Manage Stakeholders
- Participate in weekly class review discussions.
- Review S&OP data trends to advise Product Managers on adjusting schedules.
- Communicate with stakeholders to provide prompt and relevant updates.
- Review feedback from internal stakeholders on planning and scheduling improvements
Support Product and Services Improvements
- Conduct frequent reviews of trainer and equipment availability with Heads of Product.
- Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.
- Conduct frequent reviews of customer needs with Account or Sales Managers.
- Provide feedback to internal venues, service delivery and trainers.
- Provide feedback to internal stakeholders on take-up rates and cancellations.
Requirements