Sephora, a division of LVMH - Moët Hennessy Louis Vuitton, is a global luxury leader and high growth innovative Omni-beauty retailer, constantly pushing the boundaries to beautify people's lives and creating the world's most loved beauty community.
Today, we run Omni channel retail businesses across 9 markets in SEA, with 11 stores situated in Singapore.
Support in all admin requests for the store
- Be courteous to the client on the phone and in the store
- Make sure customers know you are there if they have questions
- Offer customers shopping baskets
- Give customers an overview of the store
- Perform any other duties as assigned to support store operations and team success
Follow up with customer service and audit matters
- Know all the products and beauty trends
- Ask customers questions to know what the customer wants or what excites them
- Propose products based on what customers want / need
- Understand customers' objections/concerns about specific products
- Walk them to the cashier
Store maintenance
- Know exchange and payment policies
- Know how to manage and report customers complaints
- Participate in all marketing events for your store
- Unique offers for your stores' customers
Daily/weekly and monthly reports:
- Know pricing and discount offers
- Know your store's targets every day you work
- Review customer transformation's rate and average purchase amount to develop plans to achieve the set targets
Requirements
- Candidate must possess at least Primary/Secondary School/O Level in Others or equivalent
- At least 1 Year(s) of working experience in the related field is required for this position
- Preferably Non-Executive specialized in Sales - Retail/General or equivalent