We are seeking a highly skilled Administrative Support Specialist to join our team.
About the Role
The successful candidate will be responsible for providing administrative support across various departments, ensuring seamless communication and efficient operations.
They will handle daily tasks, manage customer interactions, and maintain accurate records.
Main Responsibilities
- Customer Communication: Respond promptly to customer inquiries via phone, email, or WhatsApp, addressing their concerns and resolving issues in a professional manner.
- Record Management: Maintain up-to-date records of customer interactions, transactions, and other relevant information.
Daily Operations
- Cash Handling: Manage cash floats, record transactions, and reconcile accounts to ensure accuracy and transparency.
- Office Efficiency: Streamline office processes, improve productivity, and contribute to a positive work environment.
Account Management
- Customer Onboarding: Assist customers with financial agreements, monitor accounts, and follow up on outstanding payments.
- Account Maintenance: Update records, maintain documentation, and ensure compliance with regulatory requirements.
Requirements
- Microsoft Office Proficiency: Strong skills in Excel, Word, and other Microsoft Office applications.
- Organizational Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Communication Skills: Excellent written and verbal communication skills, with a focus on clarity and professionalism.