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Urgent! Administrator, Broking Job Opening In North East Community Development Council – Now Hiring Bolttech Insurance Brokers Pte. Ltd.



Job description

About us

bolttech is an international insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance.

With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will…

…be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines.

Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers.

You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.

You will be responsible for…

  • Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.

  • Ensuring timely back-end support of insurance proposal, cover notes and policies.

  • Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently.

    Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.

  • Managing Foreign Worker Bond queries and transmission instructions to Insurers.

  • Conducting accuracy checks on policy documents received from Insurers.

  • Assisting credit control department in following up on premium collections when required.

  • Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.

  • Provide support by handling phone calls and walk-in customers in the absence of the receptionist.

  • Performing other ad-hoc assignments which may be assigned as and when required.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Customer Focus:

  • Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.

  • Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.

  • Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

  • Co-operates with team members to resolve problems and achieve goals.

  • Offers support and contributes to the delivery of shared goals.

    Displays loyalty and trust to team.

Creative:

  • Looks for new ways to solve problems and execute in ways that add value.

  • Tries new ideas and approaches.

Communication

  • Provides others with information they need in a timely manner.

  • Communicates clearly and actively listens to others.

  • Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

  • Handles unexpected requirements and ambiguity in a receptive and calm manner.

    Resilient when things don't go to plan.

  • Employs different approaches depending on the situation.

You will require the following qualifications and skills

  • At least a GCE 'O' certificate holder or above with at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.

  • Must have a Certificate in General Insurance (BCP, PGI, CGI).

  • Self-starter with good problem-solving, communication and time-management skills.

  • Able to work independently and as a team player in a fast-paced and dynamic environment.

  • Good command of oral and written English.

    Fluency in oral Mandarin Chinese is preferred.

  • High attention to details and accuracy.


Required Skill Profession

Other General



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