Title: Advisor, Customer Service
Job ID: Location:
Land - 31 Corporation Road, SG
Description:
Job Descriptions
To ensure overall customer satisfaction with Company’s Aftersales serviceDaily receiving and releasing of vehiclesReceive every vehicle in the workshop and Conduct vehicle walk-about with the customerProfessional and timely coordination and conveying of workshop feedback and findings to customersAdvising and following up on enquiries and vehicle status, quotations and back ordered partsAnswering and returning incoming or missed callsProcessing customer correspondence and updating client accountsOffering and upselling our products and servicesEfficient and proper liaising with inter-departments and vendors to ensure customer’s needs are metTo monitor parts movement once the jobs is approvedTo Monitor and liaise with vendors on the status for components send out and Local Purchase itemsPerforming administrative functionsEnsure 5S complianceOther reporting functions as required by superior Skills
Computer literacyBasic oral and written communication in EnglishCustomer service orientatedSales orientedProfessional and able to adapt to situational changesJudgement of urgency