After-Sales Engineer

Key Responsibilities:

• Handle customer after-sales service requests and complaints and resolve issues in a timely manner
• Maintain good communication and relationships with customers, understand customer needs and provide timely feedback
• Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.
  
  
• Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services
• Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.
  
  

Skills and Background:

• Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.
  
  
• At least 3 years of work experience in a relevant field, preferably experience in after-sales service and maintenance
• Possess excellent communication skills and team management abilities, able to effectively coordinate and lead a team to achieve work objectives.
  
  
• Strong problem-solving skills and customer service awareness, able to quickly respond to customer needs and provide satisfactory solutions.
  
  
• Familiar with robotics, warehousing, logistics, or related fields, with a deep understanding of after-sales service processes and standards
• Basic English and Mandarin language proficiency
• To apply for a position, please click the button below to send your resume by email!
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