Job Responsibilities:
- Oversee the control of after-sales service agreements with service providers.
- Localize and manage service providers' business policies such as network permission, marketing activity, parts and accessories assessment policies, set and control pricing policies.
- Implement and assess policies related to after-sales customer complaint handling.
- Handle complaints and follow up with external platforms.
- Coordinate customer complaint information.
- Handle translation and printing of after-sales related materials.
Recruitment Requirements:
- Minimum bachelor's degree in engineering, business administrative or project management fields.
- Minimum 2 years' experience in automotive after-sales, including customer complaints and business-related tasks.
- Strong execution ability, service awareness, and communication skills.
- Proficiency in MS Office and other office software.