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Urgent! Aftersales Supervisor, HSR (1-Year Contract) Job Opening In Singapore, Singapore – Now Hiring Hermès
MAIN RESPONSIBILITIES:
After Sales Services for HSR
Understand the full spectrum of aftersales processes and seek continuous improvements
Oversee client repairs, follow up and escalations
Diligently check all incoming repairs to ensure repair expectations are communicated and met
Expediate backorders and provide customers with accurate availability dates
Evaluate repairs and re-direct to the appropriate centre
Follow up on quotations between customers, craftsmen and Paris
Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
Manage shipments from centralized warehouse to Paris and local suppliers
Manage shipments and documentations with logistics team
Support aftersales daily briefings
Analyze and evaluate the demand of aftersales services, to identify and implement solutions
Systems and Tools
Mastery of the Aftersales system, including follow up and validations of HCare storecards
Maintain neat and clean database and systems
Monitor and oversee spare parts stock levels based on repair needs
Design and develop aftersales internal processes and procedures
Tabulate timely reports to drive actions in order to improve repair processes and lead time
Monitor and drive KPIs
Projects and Events
Take lead and communicate aftersales projects and deployments including training .
Leather personalization
Support internal and external events
Team Management
Work closely with the aftersales team, craftsmen, logistics team and stores
Support team and craftsmen to flag up any issues and escalations if need be
Performance Indicators
Aftersales KPIs (repair lead times, service rates
Individual contribution to the efficiency and quality of aftersales operations
Quality of relationship and partnership with the aftersales team, craftsmen and Paris
Quality of relationships with customers
REQUIREMENTS & CAPABILITIES
Passionate about retail and luxury
Minimum 6 years of working experience in aftersales service and/or customer service, preferably in Retail environment
Willing and able to communicate with clients directly
Service- and customer-oriented (internal and external customers), with excellent communication skills
Organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate challenges
Proficient with Excel / IT tools
SAP experience would be a bonus
Team player
Language requirements: fluency in English and Mandarin (written and oral)
Contract role for 12 months commencing Nov 2025
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Unlock Your Aftersales Supervisor Potential: Insight & Career Growth Guide
Real-time Aftersales Supervisor Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Aftersales Supervisor in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4786 jobs in Singapore and 4246 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Aftersales Supervisor roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hermès is currently hiring and seeking a Aftersales Supervisor, HSR (1 Year Contract) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermès adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Aftersales Supervisor, HSR (1 Year Contract) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Aftersales Supervisor, HSR (1 Year Contract) typically include Supervisors Of Sales Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Aftersales Supervisor, HSR (1 Year Contract) interview at Hermès, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermès's products or services and be prepared to discuss how you can contribute to their success.
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