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Urgent! Aftersales Supervisor, HSR (1-Year Contract) Job Opening In Singapore, Singapore – Now Hiring Hermès

Aftersales Supervisor, HSR (1 Year Contract)



Job description

MAIN RESPONSIBILITIES:

After Sales Services for HSR 

  • Understand the full spectrum of aftersales processes and seek continuous improvements 

  • Oversee client repairs, follow up and escalations 

  • Diligently check all incoming repairs to ensure repair expectations are communicated and met 

  • Expediate backorders and provide customers with accurate availability dates

  • Evaluate repairs and re-direct to the appropriate centre 

  • Follow up on quotations between customers, craftsmen and Paris 

  • Communicate with relevant departments to resolve issues, expedite orders and monitor shipments 

  • Manage shipments from centralized warehouse to Paris and local suppliers 

  • Manage shipments and documentations with logistics team 

  • Support aftersales daily briefings 

  • Analyze and evaluate the demand of aftersales services, to identify and implement solutions

  • Systems and Tools 

  • Mastery of the Aftersales system, including follow up and validations of HCare storecards 

  • Maintain neat and clean database and systems 

  • Monitor and oversee spare parts stock levels based on repair needs 

  • Design and develop aftersales internal processes and procedures 

  • Tabulate timely reports to drive actions in order to improve repair processes and lead time

  • Monitor and drive KPIs 

  • Projects and Events 

  • Take lead and communicate aftersales projects and deployments including training .

    Leather personalization

  • Support internal and external events

  • Team Management

  • Work closely with the aftersales team, craftsmen, logistics team and stores 

  • Support team and craftsmen to flag up any issues and escalations if need be

  • Performance Indicators

  • Aftersales KPIs (repair lead times, service rates

  • Individual contribution to the efficiency and quality of aftersales operations

  • Quality of relationship and partnership with the aftersales team, craftsmen and Paris

    Quality of relationships with customers

  • REQUIREMENTS & CAPABILITIES

  • Passionate about retail and luxury

    Minimum 6 years of working experience in aftersales service and/or customer service, preferably in Retail environment 

    Willing and able to communicate with clients directly 

    Service- and customer-oriented (internal and external customers), with excellent communication skills 

    Organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate challenges

    Proficient with Excel / IT tools

    SAP experience would be a bonus 

    Team player

    Language requirements: fluency in English and Mandarin (written and oral)

    Contract role for 12 months commencing Nov 2025


  • Required Skill Profession

    Supervisors Of Sales Workers



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      Hermès interview tips for Aftersales Supervisor, HSR (1 Year Contract)

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