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Urgent! Agent - Air Export Customer Service Job Opening In Singapore, Singapore – Now Hiring Expeditors

Agent Air Export Customer Service



Job description

Job Description

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

  • Answer all incoming calls promptly and politely.
  • Handle all air export shipment bookings via different channels of communication.
  • Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
  • Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
  • Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
  • Provide flight details promptly and give timely feedback to customers on freight status.
  • Obtain rates approval from customer & raise F2F / BCR before shipment departs.
  • Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
  • Ensure timely creation & updates for specific customers’ SOPs.
  • Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
  • Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
  • Build good business rapport with both external and internal customers.
  • Prepare and submit reports timely whenever required.
  • Take on additional tasks delegated by Department Supervisor/ Manager.
  • Qualifications

    Minimum tertiary education with 3 to 5 years’ relevant industry experience.

  • Computer literate and able to operate email.
  • Good interpersonal, communication and problem-solving skills.
  • Good written and spoken English

  • Required Skill Profession

    Information And Record Clerks



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      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Agent Air Export Customer Service Job Success
      Expeditors interview tips for Agent   Air Export Customer Service

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      Before the Interview:
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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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