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Urgent! Agent - Customs Brokerage (Permit Declaration & Customer Service) Job Opening In singapore sg – Now Hiring Expeditors

Agent Customs Brokerage (Permit Declaration & Customer Service)



Job description

Job Description

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

  • Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
  • Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
  • Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
  • Complete customs competency test and able to file for customs entry whenever necessary/required.
  • Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
  • Ensure Key Performance Indicators on customs entries are met within customers' requirements.

    Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
  • Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
  • Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
  • Answer all incoming calls promptly and politely.
  • Develop good rapport with the customers.
  • Ensure all data are entered into system timely and accurately.
  • Ensure that freight and handling charges are billed to customers timely and accurately.
  • Prepare and submit reports timely whenever required.
  • Take up additional tasks as required to meet department's needs.
  • Other skills

  • Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
  • Good interpersonal and problem-solving skills
  • Good communications skills with good command in written and spoken English.
  • Qualifications

    Tertiary educations with 1 year working experience.

    Fresh graduates are also welcomed.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Agent Customs Potential: Insight & Career Growth Guide


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      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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      Expeditors interview tips for Agent   Customs Brokerage (Permit Declaration & Customer Service)

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