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Urgent! AI Conversation Designer Job Opening In Singapore, Singapore – Now Hiring WIZ.AI

AI Conversation Designer



Job description

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency.

WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

As a CX designer, you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform.

Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.

Job Duties

  • Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.

  • Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.

  • Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.

  • Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.

  • Work with clients to identify the text responses they require for the talkbot.

  • Create text responses designed to enhance user interactions with the bot.

  • Update and refine text responses according to customer feedback and interaction patterns.

Requirements

  • Fresh graduates are very welcome to apply!
  • Having 1-2 years of experience in chatbot design, conversation design, project manager, QA/UAT tester would be a great bonus.

  • Proficiency in written and spoken English .

    Proficient in Chinese will be advantageous.

  • Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Quality Assurance

Industries

IT Services and IT Consulting

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Required Skill Profession

Creative



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    Unlock Your AI Conversation Potential: Insight & Career Growth Guide


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  • Interview Tips for AI Conversation Designer Job Success
    WIZ.AI interview tips for AI Conversation Designer

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    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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