About the Team
The Customer Success organization ensures OpenAI customers realize meaningful value from AI from first deployment to long-term adoption.
In APAC, this work is led by two groups:
AI Deployment Managers (ADMs): Focused on deploying ChatGPT Enterprise, driving activation and adoption through structured onboarding, training, and change management playbooks.
Strategic AI Adoption Managers (Strat AAMs): Partnering with our most complex customers across all OpenAI products, including API, ChatGPT, and Codex, with a focus on executive relationships and strategic outcomes.
Together, these teams play a central role in how enterprises and institutions across the region adopt Generative AI.
They work closely with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver measurable business impact and a consistent, high-quality customer experience.
About the Role
We’re seeking an expert to lead by example as a player-coach for our APAC AI Deployment & Adoption team.
You’ll manage a high-performing group of AMs and DMs while also staying close to the work — building executive relationships and shaping scalable programs that deliver exceptional outcomes for customers.
This role is based in Singapore, with regional travel as needed.
We use a hybrid work model of three days in the office per week.
In This Role, You Will
Lead, mentor, and develop a high-performing regional team of adoption managers across APAC, ensuring alignment to global strategy while adapting to local market dynamics.
Establish operating rhythms for the team (e.g., regional standups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.
Own thestrategy and operating modelfor APAC Customer Success, ensuring alignment with OpenAI’s global objectives and customer needs.
Build, scale, and mentor a high-performing team that drives measurable customer outcomes, adoption, and satisfaction.
Develop scalable programs, playbooks, and operating mechanisms tailored for the APAC region.
Build and maintain executive-level relationships with strategic customers, acting as a trusted partner and escalation point.
Represent the voice of APAC customers to influence product development and commercial strategy.
Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience.
You’ll Thrive in This Role If You
Bring 10+ years of experience in Customer Success or post-sales leadership roles, ideally in enterprise SaaS or AI.
Have built and led regional teams in high-growth environments, with proven success in scaling operating models.
Are comfortable engaging directly with executive stakeholders at complex global organizations.
Are a strong communicator who can bridge technical and business conversations.
Have experience with Generative AI (preferred) or adjacent SaaS platforms.
Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful.