Air Import & Export Customer Service

Responsibilities

• Prepare, handle, and process all necessary documentation, including customs and regulatory paperwork.
  
  
• Accurately monitor, track, and trace cargo movements.
  
  
• Communicate efficiently with customers, vendors, and internal teams via email, phone, instant messaging, and in person.
  
  
• Monitor and update relevant reports.
  
  
• Ensure accurate and prompt billing to clients.
  
  
• Maintain compliance with internal policies, government regulations, and customer requirements always.
  
  
• Develop an understanding of departmental workflows and actively seek opportunities to enhance operational efficiency.
  
  
• Create and maintain customer Standard Operating Procedures (SOPs).
  
  
• Undertake other ad-hoc tasks as assigned by the reporting supervisor.
  
  
• Arrange collection, booking with airlines.
  
  
• Accurately monitor, track, and trace cargo movements and update customers, agents with uplift status.
  
  

Job Requirements

• Minimum qualification: Secondary School / “O” Level or equivalent.
  
  
• No prior experience required; training will be provided.
  
  
• Strong interpersonal and communication skills.
  
  
• Able to work independently in a fast-paced environment.