Passenger Service Officers at Changi Airport
Passionate and customer‑focused individuals are welcome to join our team.
In this role, you will be responsible for delivering exceptional service to passengers from check‑in through departure.
Compensation & Benefits
- Up to $3,300 Monthly (Basic + Allowances + OT Paid)
- $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
- Training Provided | Career Growth in Aviation Industry
Location: Changi Airport
6 Days Work Week | Rotating Shifts
Responsibilities
- Be well‑versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
- Understand and communicate information on allergens and dietary restrictions to guests accurately
- Set up service stations, dining tables, and event carts according to established standards
- Take guest orders, serve, and present dishes professionally and promptly
- Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
- Accurately enter orders into the lounge system
- Complete daily reports, shift handovers, and assist with inventory checks
- Greet and assist passengers during check‑in and boarding
- Ensure smooth and seamless departure experiences
- Provide support to travelers with special needs
- Deliver excellent service in premium airport lounges
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
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