AIX Field Service Engineer

Key Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools.
  
  Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
  
  
• Internally explains difficult or sensitive problems building consensus with team and customers.
  
  
• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
  
  
• Responsible for model propagation and dashboard configuration.
  
  Monitors signals for short and long term trends.
  
  Main point of contact for all digital tool issues within site and with HQ.
  
  
• Provides mentoring on troubleshooting methodologies learning new tools and processes.
  
  Understands BKM modeling techniques.
  
  

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
  
  Have knowledge of Applied' s digital products and applications.
  Knowledge of Equipment and Fab Operations.
  
  

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.
  
  

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.
  
  

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
  
  
• Uses Applied Problem Solving Technique for the issue resolution framework.
  
  

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations.