Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: AMS Lead (Microsoft Dynamics 365 – Banking Domain).
Singapore Jobs Expertini

Urgent! AMS Lead (Microsoft Dynamics 365 – Banking Domain) Job Opening In Singapore, Singapore – Now Hiring U3 InfoTech Pte Ltd

AMS Lead (Microsoft Dynamics 365 – Banking Domain)



Job description

AMS Lead (Microsoft Dynamics 365 – Banking Domain)

Location: Raffles City Tower , Singapore

Employment Type: 12 months contract

Domain: Banking & Financial Services

Platform: Microsoft Dynamics 365 CRM

Salary: $12,000 to $14,800 per month

About the Role

We are looking for a highly motivated and experienced AMS Lead to manage Application Maintenance and Support (AMS) operations for multiple Microsoft Dynamics 365 CRM projects within the banking sector.

This role is responsible for the stability, performance, and continuous enhancement of CRM platforms that support critical banking functions.

The ideal candidate has deep expertise in Dynamics 365 CRM, strong understanding of banking processes, and proven experience leading cross-functional onshore and offshore teams.

Key Responsibilities

AMS Delivery & Operations

  • Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications.

  • Manage incident resolution, service requests, change tickets, and problem management in line with SLAs.
  • Oversee environment stability, capacity planning, and application health checks.

Client & Stakeholder Management

  • Serve as the primary point of contact for AMS-related communication across business and IT.

  • Conduct service reviews, performance reporting, and incident trend analysis with stakeholders.

  • Partner with CRM functional leads, BAs, and development teams to support business goals.

Team & Vendor Coordination

  • Lead and manage onshore/offshore support teams with effective communication and task delegation.

  • Coordinate with external vendors and technology partners for CRM maintenance and integrations.

Continuous Improvement & Enhancements

  • Drive service delivery improvements, automation, and incident reduction initiatives.

  • Lead minor enhancements, change requests (CRs), and optimization activities.

  • Maintain governance, documentation, and updated knowledge base repositories.

Required Skills & Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or equivalent.

  • 7+ years of IT experience, including minimum 3 years in an AMS leadership role.

  • Strong hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), especially Sales & Customer Service modules.

  • Banking or financial services domain experience is mandatory.

  • Proven experience managing integrations with core banking systems, third-party apps, and data services.

  • Solid understanding of ITIL processes and AMS best practices.

  • Strong leadership, communication, and stakeholder management capabilities.

Why Join Us?

  • Lead AMS delivery for mission-critical CRM platforms in the banking domain.

  • Opportunity to work with cross-functional and regional teams.

  • Drive operational excellence, automation, and continuous enhancements.

  • Strategic, visible leadership role with growth potential.

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply.

Share your resume at

U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

Job Type: Contract
Contract length: 12 months

Pay: $12, $14,800.00 per month

Work Location: In person


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your AMS Lead Potential: Insight & Career Growth Guide


  • Real-time AMS Lead Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for AMS Lead in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5270 jobs in Singapore and 4811 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in AMS Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for AMS Lead (Microsoft Dynamics 365 – Banking Domain) Job?

    Great news! is currently hiring and seeking a AMS Lead (Microsoft Dynamics 365 – Banking Domain) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at U3 InfoTech Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for AMS Lead (Microsoft Dynamics 365 – Banking Domain) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for AMS Lead (Microsoft Dynamics 365 – Banking Domain)?

    Key qualifications for AMS Lead (Microsoft Dynamics 365 – Banking Domain) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for AMS Lead (Microsoft Dynamics 365 – Banking Domain)?

    To improve your chances of getting hired for AMS Lead (Microsoft Dynamics 365 – Banking Domain), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for AMS Lead (Microsoft Dynamics 365 – Banking Domain) Job Success
    U3 InfoTech Pte Ltd interview tips for AMS Lead (Microsoft Dynamics 365 – Banking Domain)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the U3 InfoTech Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your AMS Lead (Microsoft Dynamics 365 – Banking Domain) interview at U3 InfoTech Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the U3 InfoTech Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for AMS Lead (Microsoft Dynamics 365 – Banking Domain) Positions

    Setting up job alerts for AMS Lead (Microsoft Dynamics 365 – Banking Domain) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!