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Urgent! AMS Lead (MS Dynamics 365) (Ref 26196) Job Opening In Central Singapore Community Development Council – Now Hiring Jobline Resources Pte Ltd
Responsibilities
• Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.
• Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
• Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
• Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.
• Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
• Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.
• Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
• Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
• Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.
Requirements
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in IT with at least 3 years in an AMS leadership role.
• Requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.
• Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
• Experience working in the banking or financial services domain is required.
• Strong understanding of ITIL processes and AMS best practices.
• Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
• Excellent stakeholder engagement, communication, and team leadership skills.
Licence no: 12C6060
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Unlock Your AMS Lead Potential: Insight & Career Growth Guide
Real-time AMS Lead Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for AMS Lead in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6078 jobs in Singapore and 5767 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in AMS Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Jobline Resources Pte Ltd is currently hiring and seeking a AMS Lead (MS Dynamics 365) (Ref 26196) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: AMS Lead (MS Dynamics 365) (Ref 26196) Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jobline Resources Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a AMS Lead (MS Dynamics 365) (Ref 26196) Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for AMS Lead (MS Dynamics 365) (Ref 26196) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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