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AMS Lead (MS Dynamics 365) (Ref 26196) Job Opening In Central Singapore Community Development Council – Now Hiring Jobline Resources Pte Ltd


Job description

Responsibilities


• Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.


• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.


• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.


• Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.


• Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.


• Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.


• Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.


• Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.


• Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.


• Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.


• Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.

Requirements


• Bachelor's degree in Computer Science, Information Systems, or a related field.


• 7+ years of experience in IT with at least 3 years in an AMS leadership role.


• Requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.


• Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.


• Experience working in the banking or financial services domain is required.


• Strong understanding of ITIL processes and AMS best practices.


• Proven experience managing support for integrations with core banking systems, third-party apps, and data services.


• Excellent stakeholder engagement, communication, and team leadership skills.

Licence no: 12C6060

Required Skill Profession

Other General


  • Job Details

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Unlock Your AMS Lead Potential: Insight & Career Growth Guide


Real-time AMS Lead Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for AMS Lead in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in AMS Lead roles.

5121 Jobs in Singapore
5121
4835 Jobs in Central Singapore Community Development Council
4835
Download Ams Lead Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for AMS Lead (MS Dynamics 365) (Ref 26196) Job?

Great news! is currently hiring and seeking a AMS Lead (MS Dynamics 365) (Ref 26196) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jobline Resources Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for AMS Lead (MS Dynamics 365) (Ref 26196) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for AMS Lead (MS Dynamics 365) (Ref 26196)?

Key qualifications for AMS Lead (MS Dynamics 365) (Ref 26196) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for AMS Lead (MS Dynamics 365) (Ref 26196) Job Success

Jobline Resources Pte Ltd interview tips for AMS Lead (MS Dynamics 365) (Ref 26196)

Here are some tips to help you prepare for and ace your AMS Lead (MS Dynamics 365) (Ref 26196) job interview:

Before the Interview:

Research: Learn about the Jobline Resources Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your AMS Lead (MS Dynamics 365) (Ref 26196) interview at Jobline Resources Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jobline Resources Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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