AMS Service Delivery Manager (, MNC6 months contract) #HJX
Manage SAP FICO consultants and cross-functional teams, ensuring high performance and collaboration.
Act as the primary point of contact for SAP FICO-related issues, escalations, and critical incidents.
Oversee integration of SAP FICO with other SAP modules (MM, SD, PP, HR) and external systems.
Bridge communication between business users, IT, and external partners.
Service Delivery Lead
Fully manage and control external resources providing service ensuring delivery is within SLA and are in line with business expectations
Lead the Demand management and prioritisation decisions, in agreement with key stakeholders and monitor the effective utilisation of Application Development hours across APAC business units
Act as IT Service point of contact for major / critical Incidents escalations.
Participate in the governance decisions and identify action items.
Ensure continuous improvement of processes and service delivery.
Requirements:
Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules, including integration with other SAP modules (MM, SD etc.) and Finance interfaces (e.g. BW, BPC, Kofax, etc)
IT leadership experience in a global environment and at managing a large outsourcing partnership.
Proven project management skills, including planning, execution, and risk management.
Experience in vendor management, including service level agreements (SLAs), vendor performance evaluation.
Business Process Knowledge: Understanding business processes and workflows across various domains
Interested candidates, please send your resume to ***********@recruitexpress.com.sg
Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R
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