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Urgent! Analyst, Customer Service and Contact Centre Data Analytics Job Opening In Singapore, Singapore – Now Hiring AIA Hong Kong and Macau
Analyst, Customer Service and Contact Centre Data Analytics page is loaded## Analyst, Customer Service and Contact Centre Data Analyticslocations: Singapore, SG-AIA Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR-60518**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in.
Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future.
People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***About the Role**To provide insightful data analytics & insights to help Customer Service HOD and other team members make sound, appropriate & timely business decisions.**Responsibilities:*** Data collection and Analysis: Analysing data from various sources to identify trends, patterns and insights that can help make informed decisions.* Identify & analyse data points to provide meaningful insights and findings that would improve business decision on product refinement, improvement of benefits & features, allow better projection to drive business performance* Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirement that would help in their daily work decisions* Validate the data points in the data warehouse in ensuring data integrity.
Perform data cleansing and pre-processing to facilitate meaningful analysis* Create and maintain reports & dashboards* Investigate and troubleshoot, where necessary the issues arising from dashboard operations.
Automate and streamline the extraction of management reporting**Requirements:*** Bachelor’s Degree in quantitative discipline such as Statistics, Data Analytics, Business Analytics, Computer Science or other relevant fields* Relevant work experience in data analysis or a related field, preferably in a Contact Centre environment* Strong analytical skills including the ability to collect, organize, analyse, and interpret large datasets* Ability to communicate complex data insights in a clear and concise manner to non-technical stakeholders* Ability to identify problems and recommend solutions using data-driven insights* Good understanding of life insurance market* Proficient in reporting tools MS Excel and PPT* Knowledge of data visualization tools such as Tableau or Power BI* Proficiency in SQL.* Proficiency in Python is a plus.**Believe in better with AIA.** If you work at AIA, you play an important part in this movement.
Which is why we give you every opportunity to learn, grow and shape your career - your way!*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity.
Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.*
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Unlock Your Analyst Customer Potential: Insight & Career Growth Guide
Real-time Analyst Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10864 jobs in Singapore and 9411 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AIA Hong Kong and Macau is currently hiring and seeking a Analyst, Customer Service and Contact Centre Data Analytics to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Analyst, Customer Service and Contact Centre Data Analytics Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA Hong Kong and Macau adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Customer Service and Contact Centre Data Analytics Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Customer Service and Contact Centre Data Analytics typically include Market Research & Market Analysis, Business Intelligence & Analysis and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Analyst, Customer Service and Contact Centre Data Analytics interview at AIA Hong Kong and Macau, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AIA Hong Kong and Macau's products or services and be prepared to discuss how you can contribute to their success.
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