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Urgent! Analyst, Customer Service Job Opening In Singapore, Singapore – Now Hiring AIA
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you?
Then read on.
About the Role
-Oversee all operational, issues and enhancement matters for AIA+ (online app and portal) and CRM (Customer Relationship Management) systemResponsibilities:
Work closely with stakeholders including IT, business user, Project Managers on AIA+ issues and enhancements
Ensure AIA+ usability, accuracy and provide recommendation to improve utilization rate
Identify areas to enhance user experience and support AIA+ initiatives and recovery
Assess and review user interface to make AIA+ more intuitive
Participate in business impact analysis and workgroup discussions to recommend best practices/innovative solutions for AIA+
Participate in CRM / AIA+ enhancement requirements workshop for URS documentation.
Review Functional Specification to ensure design and business requirements are met.
Participate in User Acceptance Testing and pilot testing for successful roll out.
Follow up with defects management status within the stipulated time frame.
Assessment and analysis of CRM and AIA+ issues received across all touch points
Update, disseminate, FAQ, error messages, recovery action
Smooth out user journey with customer feedback and issues reported
2nd level escalation and Ad-hoc call back on reported issues
Develop, maintain and update user guides and FAQs
Create training materials, SOPs and conduct training for new launches and enhancements
Responsible for communications (eDMs) to ensure timely delivery of information to the targeted audience / customers
Any other ad-hoc duties assigned
Requirements:
University Degree
Certifications/licenses – LOMA or ACII is preferred
At least 5 years of experience in FI or insurance industry is preferred
Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results
Strong interpersonal skills, energetic and enthusiastic individual who is able to engage and collaborate with all stakeholders / employees in the company
Good communication skills required in particular creative, strong writing skills and excellent presenter
Enjoys working in a dynamic and fast paced environment
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Unlock Your Analyst Customer Potential: Insight & Career Growth Guide
Real-time Analyst Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10855 jobs in Singapore and 9405 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AIA is currently hiring and seeking a Analyst, Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Analyst, Customer Service Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Customer Service Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Analyst, Customer Service interview at AIA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AIA's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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