Analyst, EUC & Svc Desk
Date:
6 Oct 2025
Location:
Singapore, Singapore
Company:
Singtel Group
We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions.
This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.
Key Responsibilities:
Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
Work with senior engineers and project managers to implement solutions tailored to customer requirements
Support integration efforts with CRMs (e.g., Salesforce) or other business systems
Help test, troubleshoot, and document deployments
Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features
Requirements:
Fresh graduate in Computer Science, Information Systems, Engineering, or a related field
Technical aptitude with an interest in cloud technologies and AI/GenAI solutions
Strong communication and interpersonal skills to work with customers and stakeholders
Willingness to learn Amazon Connect, AWS services, and customer experience best practices
Team player mindset with proactive attitude
Attention to detail in configuration and testing work
Preferred Qualifications:
Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects
Basic understanding of AWS cloud fundamentals
Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbot
We are driven by our
AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity -
and we seek individuals who embody these values in both their professional and personal lives.
We are
committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Learn more about us at ncs.co and visit our LinkedIn career site.
#J-18808-Ljbffr