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Urgent! Analyst, Group Claims Job Opening In Singapore, Singapore – Now Hiring Darwinbox
Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)
Department
Group Claims - Claims
Job posted on
Sep 18, 2025
Employee Type
Permanent - Full Time
Experience range (Years)
3 years - 5 years
Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom.
Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform.
It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme.
Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion.
It was the largest insurance deal in Singapore at the time.
Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
Purpose of the role:
§ Review and assess local and overseas medical and non-medical claims within policy terms and conditions and claims authority limit within stipulated turnaround time.
§ Review and approve Pre-Authorisation/LOG requests within policy terms and conditions and MOH benchmark.
§ Coordinate with medical providers, policyholders, and other stakeholders for additional information when necessary.
§ Handle follow-ups on claims with unsuccessful bank transfers and CPF failures, such as voiding claims, creating refund entry and reprocessing of claims.
§ Request and follow-up on the creation of insured members and medical service providers for affected claims.
§ Prepare claim settlement letters and scan claims documents to shared drive.
§ Update Statements of Accounts relating to hospital bills/claim settlements.
§ Communicating with policyholders, healthcare providers, intermediaries and internal teams to resolve issues and clarify claim details.
§ Address claim disputes or queries from clients or intermediaries in a professional and efficient manner.
§ Following up with clinics/ hospital for enquiries on billing details.
§ Following up on monthly outstanding receivables, including but not limited to requesting refund for overpayments from relevant parties such as claimants, hospitals, insurers and CPF Board.
§ Prepare meeting minutes and reports, including but not limited to daily claims report, statistical analysis and trends.
§ Handle finance and payment activities including but not limited to voiding claims, creating refund entries, raising and approving receipt voucher cancellations and cheque cancellations.
§ Participate in projects and enhancement in claims system improvement including but not limited to data collection, UAT testing and suggest improvements to the claims assessment process to increase efficiency and accuracy.
§ Identify potential fraud or inconsistencies and report them to management.
§ Other assigned tasks.
Key Responsibilities:
§ Assess claims using Group Insurance core systems, other business systems including vendors' systems.
§ Communicate claims decision clearly.
§ Response to queries in a timely manner.
§ Manage his/her workload to achieve required service levels.
§ Arrive at customer orientated outcomes by working with key stakeholders.
§ Participate in activities that improve processes, productivity, and services and solutions to customers.
§ Engage key stakeholders when handling appeal cases or complex cases.
§ Establish good working relationship with intermediaries and clients.
Requirements:
Experience
§ Familiar with group insurance products like Group Term Life, Group Personal Accident, Group Disability Income, Group Critical Illness, Group Hospitalisation & Surgical and Group Outpatient
§ Group Claims Experience of at least 3 years, Good Oral & Written Communication.
Personal Attributes
§ He/she is expected to be a good problem solver.
§ A good team player with good interpersonal skills and highly energetic.
§ An individual who is results oriented.
§ An individual with an open and growth mindset, and willing to step up beyond the call-of-duty.
Education
§ Completion of Health Insurance Certificate, M5 & M9 is preferred.
§ Diploma or Degree
§ Good Microsoft Office Skills (e.g. Word, Excel, Powerpoint)
✨ Smart • Intelligent • Private • Secure
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Real-time Analyst Group Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Group in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7947 jobs in Singapore and 7236 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Group roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Darwinbox is currently hiring and seeking a Analyst, Group Claims to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Darwinbox adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Group Claims Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Group Claims typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Analyst, Group Claims interview at Darwinbox, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Darwinbox's products or services and be prepared to discuss how you can contribute to their success.
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