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Urgent! Analyst Programmer Job Opening In Singapore, Singapore – Now Hiring ZAFIRO CONSULTING PTE. LTD.

Analyst Programmer



Job description

  • Provide a point of escalation and leadership for high-priority incidents follow-the-sun.

  • Facilitate efficient Incident Management process and ensuring timely and formal communication with customers and internal partners for high-priority incidents.

  • Define, report and track service quality metrics.

  • Ensure a seamless transition to Problem Management while maintaining comprehensive oversight.

  • Analyse performance metrics to prepare and present service performance reports
  • Instigate and drive service improvement initiatives.

  • Ensure effective operation of the Change Management process including risk assessment, approval and sign off.

  • Ensure efficient use of Change Management tools in line with global processes.

  • Collaborate with relevant teams to keep SLA/SLO accuracy.

  • Ensure process alignment with the ITIL and COBIT frameworks.

  • Collaborate and contribute with the overall success of all ITSM-related functions (Incident, Problem and Change Management, Service Governance, Service Continuity and the Technical Operations Centre)

Qualifications:

  • 5+ years' experience in an IT or technology support role.

    With 3+ years of Service Management experience.

  • ITIL V4 and COBIT framework adherence proven track record.

  • Solid experience collaborating with Incident Management to write and socialize executive-level Incident Reports.

  • Solid interpersonal skills and comfortable interacting with partners at both infrastructure and application levels.

    Must be willing to step up and drive major incidents involving production environments with a strong sense of urgency.

  • Excellent communication skills.

    Exceptional verbal, written and listening skills are essential to exert influence within the organization and with partners and supplier.

    A specific skill is the ability to summarize and communicate complex technical issues concisely to senior internal partners and customers
  • Good report building and presentation skills (PowerBI, PowerPoint, Excel, ServiceNow)
  • Good in Resource Planning, Forecasting and Continuous Improvement (Solid grasp of Project Management tooling.

    Gantt, Kanban, Agile Framework (scrum), Kaizen, et cetera)


Required Skill Profession

Other General



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    Unlock Your Analyst Programmer Potential: Insight & Career Growth Guide


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