Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group-(2500004G)

Business Function 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

Handle over-the-counter transactions in an efficient and accurate manner

Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction

Prospect and introduce customers to the Bank’s products and services.

Market and provide advisory on General Insurance to customers.

Educate and migrate customers towards our digital platform

Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Ability to understand issues and appropriately escalate to Management in a timely fashion

Ensure compliance with all regulatory requirements 

Contributes to self and team effort by accomplishing related results

Requirements

Minimum Diploma qualification

Experience in delivering excellent customer journeys 

Ideally candidates who have prior experience in the financial service sectors

Enjoy working in a fast-paced environment

Excellent interpersonal and communication skills 

Meticulous and a good team player

Highly adaptable, ability to deal with ambiguity

Adapt to new way of working through our digital systems & tools e.g. Branch Connect system

Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role.

Thus candidates will be required to complete these 2 certification if they are selected for the role.

Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

:Singapore

Job

:Customer Service

Job Posting

:Apr 25, 2025, 8:25:53 AM