App Support Engineer

Location : Central

Working hours : 8.30 am – 6pm (onsite)

Salary : Up to 3,000 + AWS

About the role

We are seeking an App Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems.

The ideal candidate is customer‑oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities

• Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
  
  
• Perform basic troubleshooting based on SOP and guides.
  
  
• Escalate tickets to next level and ensure resolution within Service Level Agreement.
  
  
• Ensure that all customer queries and any follow‑up interactions are logged into CRM accurately and timely.
  
  
• Proactively escalates query trends or potential issues to team leader.
  
  
• Any other relevant duties as and when assigned by the Supervisor.
  
  

Requirements

• Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
  
  
• At least 1–3 years of relevant experience in IT support or helpdesk roles.
  
  

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Contact will be made about potential opportunities.

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Only shortlisted candidates will be contacted.