Location : Central
Working hours : 8.30 am – 6pm (onsite)
Salary : Up to 3,000 + AWS
About the role
We are seeking an
App Support Engineer
to provide technical support and troubleshooting for end users across hardware, software, and network systems.
The ideal candidate is customer‐oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.
Responsibilities
Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
Perform basic troubleshooting based on SOP and guides.
Escalate tickets to next level and ensure resolution within Service Level Agreement.
Ensure that all customer queries and any follow‐up interactions are logged into CRM accurately and timely.
Proactively escalates query trends or potential issues to team leader.
Any other relevant duties as and when assigned by the Supervisor.
Requirements
Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
At least 1–3 years of relevant experience in IT support or helpdesk roles.
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Contact will be made about potential opportunities.
All applications will be processed with strict confidence.
Only shortlisted candidates will be contacted.
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