Responsibilities
Collaborate with the Project Implementation Team to support and maintain Contact Centre Systems.
Engage directly with clients to understand requirements and deliver effective solutions.
Manage post-implementation support and resolve issues promptly.
Apply creative and innovative problem-solving techniques to address client challenges.
Identify, analyze, and resolve system and data issues through technical solutions.
Develop and customize application code to meet project or client requirements.
Maintain system security, integrity, and business continuity documentation.
Ensure compliance with both internal and client policies, processes, and standards.
Requirements
Proficient in Cisco CVP IVR development using Call Studio, including production maintenance.
Strong programming skills in Java, JavaScript, and experience with RESTful APIs.
Familiarity with Finesse Gadget customization and IVR/Finesse application development.
Experience with MS SQL and MariaDB databases; solid SQL query skills.
Good understanding of relational database design and data modelling concepts.
Hands-on experience with Node.js, and preferably Spring Boot or .NET Framework.
2–5 years of relevant software development experience.
Exposure to Contact Centre environments and System Integrator settings preferred.
Familiar with Agile methodology, SDLC, and source code management tools.
Willingness to work extended hours or weekends when required.
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EA Licence No.:18S9405 / EA Reg.
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