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Urgent! Application Engineer Job Opening In Geylang – Now Hiring Henderson Security Services Pte Ltd

Application Engineer



Job description

Responsibilities:

  • Provide Level 2/3 support for internal and external users of Security Management Systems and integrated applications.

  • Monitor the health and performance of SMS applications using Splunk, Grafana, Nagios, and AppDynamics.

  • Troubleshoot and resolve application issues related to access control, surveillance video feeds, alarms, and identity systems.

  • Perform Root Cause Analysis (RCA) on recurring or critical incidents, documenting findings and remediation.

  • Plan and execute application deployments, patching, hotfixes, and system upgrades with minimal downtime.

  • Collaborate with physical security and software development teams to optimize performance and integrate new features.

  • Manage and support integrations with Active Directory, LDAP, SAML, OAuth, and HR or credentialing systems.

  • Implement and tune system alerts, dashboards, and automated checks to enhance monitoring and early incident detection.

  • Maintain accurate and up-to-date documentation for system configurations, operational procedures, and support runbooks.

  • Participate in on-call rotation for incident support and assist in emergency troubleshooting.

  • Work with stakeholders to gather requirements, address functional issues, and ensure business needs are met.

  • Coordinate with third-party vendors and OEM support for advanced troubleshooting and upgrades.

  • Assist in user access management, compliance checks, and system audits for physical security environments.

  • Ensure all support activities adhere to ITIL standards and security compliance frameworks.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

  • 5 to 7 years of experience in Application Support and IT Operations, preferably in a security-critical environment.

  • 3 to 6 years of experience in monitoring/observability, IT infrastructure, or DevOps.

  • Proven track record of supporting enterprise-level applications in production, with performance and availability SLAs.
  • Hands-on experience with Windows and Linux/Unix server environments.

  • Proficiency in SQL for querying and analyzing data across systems like Oracle, MySQL, SQL Server.

  • Practical expertise with:
  • Splunk (log ingestion, alerts, dashboards)
  • Grafana (dashboarding, metrics integration)
  • Nagios (service checks, plugin development)
  • AppDynamics (APM setup, performance monitoring)
  • Direct experience supporting physical security platforms, including one or more of:
  • Genetec, LenelS2, Honeywell, Avigilon, Milestone, AMAG
  • Understanding of security system architectures and protocols.

  • Familiarity with identity and access management (IAM) systems and integrations.

  • Experience with scripting languages such as Bash, Python, or PowerShell to automate monitoring and support tasks.

  • Strong understanding of ITIL processes – Incident, Problem, Change Management.

  • Experience using ticketing and workflow tools like ServiceNow or Remedy.

  • Knowledge of web services (REST/SOAP), APIs, and integration best practices.

  • Exposure to cloud platforms (AWS, Azure, GCP), Docker, and Kubernetes is a plus.

  • Solid grasp of key system health metrics: CPU, memory, disk I/O, network latency, application uptime, and synthetic testing.


Required Skill Profession

Other General



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    Unlock Your Application Engineer Potential: Insight & Career Growth Guide


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