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Application L2 Support Analyst Job Opening In Downtown Commercial Core – Now Hiring Morgan McKinley


Job description

Application Support Analyst (L2)

We are seeking a proactive and dynamic L2 Application Support Analyst to join the team in supporting and maintaining a mission-critical application.

The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities

  • Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).

  • Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.

  • Escalate complex cases to Level 3 or technical support teams as needed.

  • Ensure timely and successful completion of batch jobs and scheduled tasks.

  • Proactively suggest improvements to reduce recurring issues and close monitoring gaps.

  • Participate in the implementation of application changes following SOPs for smooth deployments.

  • Identify and implement opportunities for automation to reduce manual workload.

  • Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Requirements

  • Minimum Diploma in an IT-related discipline.

  • 2 years of experience in application support or operations role
  • Basic knowledge of Java programming and hands-on coding experience.

  • Proficient in SQL, able to construct and execute basic queries.

  • Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.

  • Strong communication skills to interact with stakeholders across various levels.

  • Experience with scripting for automation is a plus.

  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

  • Only Singaporeans as there is a G50 clearance

If you are interested in this position, please apply and we will review your qualifications & reach out to you for further discussion & next steps.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

Registration No: EAP Registration No: R

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application L2 Potential: Insight & Career Growth Guide


Real-time Application L2 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application L2 in Downtown Commercial Core, Singapore, highlighting market share and opportunities for professionals in Application L2 roles.

1698 Jobs in Singapore
1698
8 Jobs in Downtown Commercial Core
8
Download Application L2 Jobs Trends in Downtown Commercial Core and Singapore

Are You Looking for Application L2 Support Analyst Job?

Great news! is currently hiring and seeking a Application L2 Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Morgan McKinley adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application L2 Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Downtown Commercial Core. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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