Job Title: Application Production Support Engineer (Contract )
Employment Type: 12-Month Renewable Contract under NTT, based at client site ( a leading global bank )
Join our team as an Application Production Support Engineer for a leading global bank in Singapore.
You will support mission-critical banking applications running on large-scale, high-availability platforms.
This role offers hands-on exposure to scripting, databases, middleware, cloud, and modern monitoring tools , working in a fast-paced environment with cross-functional teams.
Note: This role is focused on Application/Production Support .
Candidates with only Infrastructure/Desktop/EUC support background will not be considered.
Work Location: MBFC or Changi Business Park, Singapore
Salary Range: (based on experience)
Interested candidates are kindly requested to email their CV with their experience to
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Handle incident management, root cause analysis, and permanent fixes .
- Develop and enhance automation scripts for monitoring, alerting, and reporting.
- Monitor system health and performance using enterprise monitoring tools.
- Partner with development, infrastructure, and QA teams to resolve issues.
- Participate in release management, deployment, and patching cycles .
- Document incidents, fixes, and SOPs for knowledge base.
- Participate in on-call/rotational shifts when required.
Requirements
- Bachelor's degree in Computer Science, IT, or related discipline.
- 6 to 9 years of Application/Production Support experience.
- Strong scripting skills (Shell, Python, PowerShell, Perl).
- Proficiency in SQL for troubleshooting and data validation.
- Solid knowledge of middleware/app servers (WebLogic, Tomcat, JBoss).
- Hands-on with monitoring tools (Splunk, AppDynamics, Dynatrace, Grafana, Nagios).
- Experience with incident, problem, and change management (ITIL framework).
- Strong debugging, analytical, and communication skills.
- Ability to work under pressure in a 24x7 banking environment.
Good to Have:
- Exposure to DevOps / CI/CD pipelines (Jenkins, Git).
- Familiarity with Kubernetes / container platforms .
- Prior banking/financial services domain experience.
ITIL Foundation certification.
Interested candidates are kindly requested to email their CV with their experience to
We look forward to your application